How to Lodge a Complaint
Our goal is to ensure a fair and transparent gambling environment. We are committed to protecting the rights of stakeholders by providing an accessible, fair, and efficient process for resolving complaints.
Stage 1: Complain Directly to the Gambling Operator
Our goal is to ensure a fair and transparent gambling environment. We are committed to protecting the rights of stakeholders by providing an accessible, fair, and efficient process for resolving complaints.
You can Download our Stakeholder Complaints Procedure
Complainants must first raise their concerns directly with the relevant gambling operator and exhaust all available internal complaint channels before escalating the matter to the Gambling Authority.
Licensee Complaints Details
Stage 2: Escalate Your Complaint to the Gambling Authority
You can escalate your complaint to the Authority if:
• The operator has failed to resolve it; or
• You are unsatisfied with the operator’s final
decision.
- Your full name and contact details.
- The name of the gambling operator.
- A clear description of your complaint with relevant dates.
- Proof of the steps you took to resolve it with the operator.
- Supporting evidence (e.g., screenshots, emails, betting slips).
- Email: complaints@gamblingauthority.co.bw
- Online: gamblingauthority.co.bw/complaints
- Hand Delivery: Fairscape Precinct, West Wing, Fairgrounds Office Park
- Post: Private Bag BR 161, Gaborone