The Gambling Authority is committed to protecting your personal data in accordance with the Data Protection Act, 2024. This Privacy Notice explains how and why we collect, use, and safeguard your personal information when you visit our website

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GAMBLING AUTHORITY DIGITAL PLATFORMS PRIVACY NOTICE

The Gambling Authority (“the Authority”) is committed to protecting your personal data in accordance with the Data Protection Act, 2024. This Privacy Notice explains how and why we collect, use, and safeguard your personal information when you visit our website or interact with us through online services or social media platforms.

This Privacy Notice applies to the Gambling Authority’s websites, electronic forms, email facilities, electronic applications or services, social media platforms (including Facebook, LinkedIn and Twitter), and any other digital or online platforms operated by or on behalf of the Authority.

This includes, but is not limited to:

  • The Authority’s website: https://gamblingauthority.co.bw;
  • Online forms such as:
    • Responsible Gambling Enquiry Form;
    • Motshameko-o-Phepha Graduate Scholarship Form;
    • Self-Exclusion and Third-Party Exclusion Forms;
    • Contact Us / Quick Contact Forms;
  • Self-help portals on the website and USSD platform; and
  • Social media accounts officially operated by the Authority (e.g., Facebook, LinkedIn and X).
Depending on your interaction with the Authority, we may collect the following categories of personal data:
Purpose Category of Data Subjects Personal Data Collected
Submission of inquiries or forms Website users Full name, email address, phone number
Scholarship applications Graduates/Students Full name, ID number, contact details, academic records, CV, references
Responsible gambling or exclusion Players and/or third parties Full name, contact details, ID number, reason for exclusion, signature

We collect personal data directly from you when you:

  • Complete and submit a form on our website;
  • Communicate with us via email or phone;
  • Submit an enquiry through our contact us/quick contact platform; and
  • Interact with our social media pages.

We process your personal data based on the following legal grounds:

  • Performance of a task in the public interest: e.g., regulating the gambling industry;
  • Consent: e.g., when voluntarily submitting personal data via our online forms;
  • Compliance with a legal obligation: e.g., in cases of self-exclusion or reporting obligations;
  • Legitimate interests: e.g., maintaining effective communication and service delivery.

Your personal data is used to:

  • Respond to your inquiries and service requests;
  • Assess applications (e.g., scholarships);
  • Administer responsible gambling measures (e.g., self-exclusion);
  • Improve website functionality and security;
  • Comply with regulatory obligations.

We do not share your personal data with third parties unless:

  • It is necessary to fulfil your request (e.g., scholarship assessment panels);
  • Required by law or regulatory obligation;
  • You have given us explicit consent.

Third-party processors who assist with hosting or maintaining our website or services are contractually bound to handle your data securely and in accordance with the Data Protection Act, 2024.

While we do not routinely transfer personal data outside Botswana, where necessary, such transfers are done in accordance with the Data Protection Act and include safeguards such as:

  • Transfers to jurisdictions with adequacy decisions; or
  • Use of standard contractual clauses or other lawful safeguards.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal, regulatory, and operational requirements. Retention periods are reviewed periodically to ensure they remain appropriate for our organisational and compliance obligations.

You have the following rights:

  • Right to access: Obtain confirmation of data processing and access your personal data to verify processing lawfulness;
  • Right to rectification: Correct inaccurate or incomplete personal data;
  • Right to erasure: Request deletion of your personal data;
  • Right to restrict processing: Where processing is restricted, we are permitted to store your personal data, but we may not process it further;
  • Right to data portability: Obtain and reuse your personal data for personal purposes, where processing is automated and based on consent or contract; and
  • Right to object to processing: Object to processing based on the performance of a task in the public interest/exercise of official authority, direct marketing (including profiling) and processing for purposes of scientific/historical research and statistics.

The exercise of these rights depends on the purpose of processing, legal bases, and retention requirements. Contact us if you would like to exercise any rights; we will inform you of any conditions that apply.

You may also lodge complaints with the Information and Data Protection Commission regarding your rights or violations of the Data Protection Act. We encourage addressing concerns with us first before you approach the Commission.

When interacting with the Authority via Facebook or LinkedIn, your personal data may also be processed by those platforms under their own privacy policies. We encourage you to review their terms to understand how your data is handled.

We may update this notice to reflect changes in our data processing practices or legal requirements. Material changes will be communicated via our website.

If you have questions about this privacy notice or wish to exercise your rights, please contact our Data Protection Officer:

Email: dpo@gamblingauthority.co.bw

Tel: +267 395 7672